Privacy Policy

1. Introduction

Alexa Insurance Services, Inc. ("we," "us," or "our") operates an independent insurance brokerage located at 11661 San Vicente Blvd, Los Angeles, CA 90049. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, request consultations, or interact with our services.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address.
• Insurance Profile Data: Information about your assets, vehicles, property, business operations, and existing coverage.
• Consultation Details: Preferred dates, times, coverage types, and communication preferences.
• Financial Information: Income, property values, or business revenue shared during the underwriting process.
• Usage Data: IP address, browser type, pages visited, and interaction patterns on our website.

3. How We Use Your Information

We use the information we collect to:

• Provide insurance brokerage services, including obtaining and comparing quotes from carriers.
• Schedule and manage consultations and policy reviews.
• Communicate with you about coverage options, policy changes, and renewals.
• Assist with claims filing and advocacy on your behalf.
• Improve our website, services, and client experience.
• Comply with applicable laws and regulatory requirements.

4. Information Sharing with Insurance Carriers

In order to obtain quotes and bind coverage on your behalf, we share relevant personal and risk information with insurance carriers and their authorized representatives. This sharing is necessary for the provision of our brokerage services and is conducted in accordance with carrier agreements and applicable regulations.

5. Cookies & Analytics

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect anonymized usage data. You can manage your cookie preferences through your browser settings. We may use third-party analytics services to understand how visitors interact with our website.

6. Third-Party Sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information with trusted service providers who assist us in operating our business (e.g., scheduling platforms, CRM systems), provided they agree to keep your information confidential and use it only for the purpose of providing services to us.

7. Data Retention & Security

We retain personal information for as long as necessary to fulfill the purposes described in this policy, maintain our client relationships, or as required by law and insurance regulatory requirements. We implement reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

8. Your Rights (California Residents - CCPA)

If you are a California resident, you have the right to request disclosure of the categories of personal information we have collected, the purposes for collection, and whether we have shared your information. You may also request deletion of your personal information, subject to certain exceptions under the California Consumer Privacy Act. To exercise these rights, contact us at admin@alexainsurancela.com or call (937) 508-3747.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at: